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Location: Sitting inside a TV truck, Somewhere, more then likely in the Southeastern region, United States

I am a grouchy, bald headed old fart filled with opinions and not the least bit shy about sharing them.

Friday, July 13, 2007

Nextel/Sprint did what?

Daytona Beach, FL - According to numerous reports Sprint has finally found a way to deal with their most "squeaky wheel" consumers. Recently, Sprint fired those consumers that continually pestered Sprint's stunningly incompetent customer service to fix repeated and ongoing billing errors, technical problems, service issues.

That's right, as of the end of this July, many of those squeaky wheels will have to be with another carrier. Check it out:

If you persistently insist that Sprint fix their numerous errors you will be dropped as a customer, according to reader Michael. He's been having trouble with Sprint but instead of resolving his problem, they've decided to drop him as a customer according to a letter he received yesterday. The letter reads:

"Our records indicate that over the past year, we have received frequent calls from you regarding your billing or other general account information. While we have worked to resolve your issues and questions to the best of our ability, the number of inquiries you have made to us during this time has led us to determine that we are unable to meet your current wireless needs..."

The Consumerist: Sprint Drops You Because You Call Customer Service Too Much

What happened to the good old days where the consumer fired the company for bad service?

Never have liked Sprint/Nextel, never will.


A significant set of companies do not see customer care as strategic to their companies and will need to change.
- Sanjay Kumar



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